Certainly. A cornerstone of our business policy is that once we have agreed a price with a client, it is final. There will be no unexpected surprises. If we should make an error in pricing a job, then we will bear any additional costs. We will NEVER ask any client to pay more than the contracted sum unless the client should have requested additions or significant changes to the originally contracted work.

With Clockwork Internet, there is no need to worry about an increase in your account fees. When you sign up for one of our packages and remain a continuous customer your fee will not alter while your payment plan remains the same. Please be aware that the price freeze guarantee does not apply to our hot deals or ‘specials’ or any discounted web hosting plans, nor if your account is suspended due to non-payment or for any other valid reason.

If for any reason (other than scheduled maintenance downtimes and causes outside of our control) our network or servers are down for longer than 0.1% in any month, you may request a 50% discount for that month’s services.

To demonstrate our confidence in our product, we offer a seven day money back guarantee. If for any reason you are not completely satisfied with our hosting service and you cancel within the first seven days of your account setup, we will refund your money (excluding any setup fees, fees for additional features and transfer fees).

Please note: The money back guarantee does not apply if your account is terminated at any time within the guaranteed period for breach of our terms and conditions, or if you exceed the allocated and allowed bandwidth usage for your plan. Accounts that are renewed for additional terms do not qualify for our money back guarantee. We reserve the right not to honour the money back guarantee where the customer has requested a refund in the past.